Medical Admin CLinic Manager
HP is seeking dedicated, passionate and friendly Administrative Receptionists & Clinic Managers who are self-motivated, professional and comfortable working as part of an integrative medical team.
Affiliate Medical Centres across the GTA are looking to add to their team.
All our Affiliate clinics provide full-time front desk staff who take care of booking appointments, billing and administrative duties.
If you have a positive attitude, strong interpersonal and leadership skills, you are a passionate team player who puts patients first and enjoys collaborating with other health care providers, join our team today!
The applicant must be motivated, professional and have strong work ethics as well as strong communications skills.
You will be someone who will be enthusiastic about being part of our team with a high level of confidence maintaining a positive environment while working closely with practitioners and Staff. Building strong and lasting relationships with patients will be your priority resulting in building a return clientele.
Administration Responsibilities:
This critical role will have you working with our doctors and their staff to ensure they have an efficiently running practice. Duties include, but are not limited to;
Scheduling, booking and calling patients
Collect payments, billing, collections
Must be familiar with Outlook and Google Calendar
Faxing, scanning, answering phones
Assist patients to complete all necessary forms and documentation including medical insurance
Customer service with follow up calls
Daily and weekly tally
Maintaining tidiness of the workplace
Must be proficient with Microsoft excel and word
Data entry, assistance with patient care, health insurance verification and interpretation, and other duties required to run this office. Ability to perform expected tasks without supervision after training
Organisation and the utilization of common office programs
Able to prepare/write letters and invoices and administer other clerical duties as assigned
Record keeping, billing and bookkeeping of basic accounting tasks - Quick Books (an asset)
Ordering clinic inventory and supplies
Coordination of practitioners schedules or meetings
Administration of patient retention programs
Management Skills & Expectations:
Partners with Director of Business Development to ensure Specialists/Practitioners are adhering to treatment standards and are fully executing the clinic’s programs.
Assists Specialists in achieving goals; reviews progress, benefits and financial results.
Coaches and develops Administrative Team to ensure clinic effectively executes excellence in service and patient retention while enforcing policies, procedures and protocols
Analyzes and monitors Clinic Performance, recognizes gaps in the clinic’s ability to meet client needs by coaching and providing support to the Team on appropriate actions to be taken
Supports Staff and Specialists in daily activities
Responds to leads and provides feedback to prospect Affiliates and Partners
Executes Telephone, Email and Online campaigns
Plan and provide support for trade shows and events
Analyze and monitor weekly clinic statistics on new clients, clinic profits, expenses, retention, clinic referrals etc. in order to identify trends, opportunities, deficiencies to positively impact sales and profit as well as marketing ROI
Generates custom reports on various data completing related results as needed including Appointments, Clients, Dossiers, Accounting, Marketing, ROI and special requests.
Assist Director of Business Development and Team in marketing and promoting Product & Services via Email campaigns, Social Media and Website updates while supporting brand awareness together with content management
Stands by the Clinic’s value and mission and maintains a professional image at all times while ensuring Team is engaged and morale is high within the clinic
Efficiently promotes Staff Monthly Reviews recognizing Team members for high performance and assertiveness
Ensures Team completes all paperwork, client forms, client correspondence, etc. in an accurate and timely fashion
Conducts Staff training and assist with weekly General Meeting proposed agenda providing information needed and applies and executes plan of action with for the Team. Promotes the delivery and adherence to new and established tasks with enthusiasm.
General Skill set required:
Excellent communication skills and pleasant phone manners
Must be a self-starter with a positive attitude
Excellent at problem solving and multitasking in a busy environment
Must be highly organized
Excellent oral and written communications skills - Mandatory
Strong attention to detail with demonstrated process management skills
Ability to work independently and with some late evenings and weekend hours where necessary
Ability to jump from “high profile” to “digging a trench” type project without missing a beat while maintaining balance and passion
Competencies:
Experience within chiropractic, naturopath, wellness or alternative preferred
Excellent written and verbal communication skills
Strong working knowledge of Microsoft Office programs – Word, PowerPoint and Excel (a must)
Minimum typing 40 wpm (a must)
Supports the Director of Business Development in various administration duties
Experience working with Clinic Master, Universal Scheduling, Jane App, HCAI, Telus and PMP (an asset)
Accounting and bookkeeping experience
Proven ability to manage Social Media posts including Facebook, Twitter, YouTube, Google+, Instagram and Pinterest (an asset)
Ability to update and maintain Website and Affiliation links
Please send a brief cover letter outlining how your specific experience meets the outlined competencies.
We are looking for a dynamic and active individual; someone who represents health and wellness.
Interview process:
Once all applications are reviewed, the candidates that meet ALL requirements and availability will be considered.
Only those selected will be contacted to take part in a Group or Individual Interviews.
All candidates that are called for a 2nd interview will be contacted via email within 48 hours of the Interview; we will expect you to complete a personality test assessment
If you have been selected to a second Interview and responded with the requirements and assessments; you will be scheduled to meet with a Supervisor; if you are selected to continue, you will be required to complete a written questionnaire the same day
A Training Interview will be the final step of this Interview process
Once you have been selected as our preferred candidate, you will be notified within 24 hours that you are chosen to take advantage of the Medical Administration Internship Program
All selected Interns must pass a background check prior to the start of the Internship Program
To be considered for our Medical Admin Clinic Manager roles, please send the following:
Cover letter explaining why you are the best candidate for this role
Current Resume
Link to your LinkedIn profile (if you have one)
Business/Personal References
Any Letters of Recommendation you may have
Confirm availability for Fridays and Saturdays
Please submit your application together with:
A current Resume
Your availability
Days, evenings and weekend hours are available!
Job Types: Independent Contractor Full-time, Part-time